RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED
Brody & Mia of Dog Trunk want you to be happy with your purchase.
If you need to return any item here is what you need to do.
Regular Price Returns:
Item must be in unused and salable condition and have all original tags and product packaging.
Item must be clean and contain NO pet hair.
Item returned within 15 days of delivery may be refunded via store credit or the original credit card.
Item returned 16-60 days after delivery date may be refunded via store credit only.
No returns after 60 days.
Sale Price Returns:
Item returned within 7 days of delivery may be refunded via store credit or the original credit card.
Item returned 8-15 days after delivery date may be refunded via store credit only.
No returns after 15 days.
Costume returns are only eligible for store credit and are not accepted after October 15th.
Returns that don't meet the above criteria will be returned to you, at your expense.
How to Send it back:
Package the items securely.
Include your packing slip or order number, along with the reason for return.
Obtain and record the shipment tracking number from your carrier.
Ship package to the following address:
16634 Festal Avenue
Farmington MN 55024
Your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.
Because of differences in the pricing for different sizes, Dog Trunk does not offer product exchanges.
Instead, please send your items back according to the above instructions, and then place a brand new order for the product you want as a replacement, or wait for your store credit before doing so.
We will get your new order out as soon as possible.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.
Thank you for your business and for understanding our return policy as we strive to offer the best quality products and services for you and your four-legged friend.